Field Service Management: Do You Know What Your Team Is Doing?

Do you struggle with balancing your workflow, managing your time and keeping your business on track? With Field service management software you gain full visibility over what your team is up to.

When you don’t have visibility over your team, you will find that you have more missing time and information in your workflow. This can result in thousands of dollars in mistakes at the end of the year.

Field service management is important in saving you time while you schedule, dispatch, track assets and manage customers. When you have a field service management software, you don’t have to stress about what your team is up to. With FieldInsight, you have visibility over all your projects with just a few clicks.

What’s the most common problem for field service managers?

When it comes to finding timely information, service managers can suffer the most from frustration. Getting your team in sync can be difficult when you have to manage large amounts of information between your office and field.

Companies can easily waste thousands of hours every year in trying to find information. Field service operations need to have easy to find real time information to ensure that they keep a high level of customer satisfaction and productivity.

With the right FSM Software, you can say farewell to wasted time and hello to easy to find streamlined information in your business. FSM software or field service management software is designed to use automation to streamline operations and provide real time data for your team.

When it comes to field service management (FSM), your service technicians need to have access to the latest SWMS documentation, work orders and reporting to ensure that nothing is missed. For service managers, a smoothly running management solution can boost your productivity and better utilise your resources.

How to keep the technicians accountable in the field

Keeping your service technicians accountable in the field is vital to ensuring that your workflow stays on track. With the right project management field service software, you can track your technicians, make information easily available and schedule with ease.

Have access to instant information

A key part of keeping your service technicians accountable is having access to instant information in your business. Your technicians need to have the ability to log their service work, access work orders and send completed reports to the office and customers.

When your technicians have access to real time data, you can save valuable time that would be otherwise spent on wasted travel, phone calls and searching for lost paperwork.

How FieldInsight can help you: Cloud Based Field Service Software

With FieldInsight you gain access to instant, real time information in your workflow. This allows your team to instantly send reports and documentation within your business or to customers.

When you have a cloud based field service software like FieldInsight, your technicians can manage their service work without the headaches.

Have mobile access from the field

A common problem in field service businesses is the lack of access from the field for your service technicians. When your technicians are completing work in the field, they need access to the correct reports and documentation.

If your technician encounters a defect, it can easily get lost if they are relying on a paper based system to track their work. When you have mobile field service access, you can instant log the defect and track it with management software.

How FieldInsight can help you: Mobile App Access

With FieldInsight’s mobile app access, you can send reports, update your job schedule, update SWMS, track defects and upload photos. You can easily keep your technicians accountable with customisable checklists, risk management and equipment information.

Checklists can be customised by your office to ensure that every box is ticked for your service or installation. No matter how simple or complex your job is, you can formulate your FieldInsight software to best suit your needs.

Track your field progress

With work order tracking, you can monitor your job progress and easily see what jobs are on track and what jobs are behind schedule. With work order management and more visibility in your workflow, you can track your field jobs with real time information.

When you can’t track your field progress you will find that you struggle to reach your goals and you have little synchronisation in your business.

How FieldInsight can help you: Status and Job Updates

With FieldInsight you can monitor your job and choose to select notifications and reminders for your technicians and customers. Keeping your team accountable in the field has never been easier.

When you can easily set and track KPIs for your team, you have the power to monitor your business growth and enable more opportunities for success in your workflow.

Key takeaways for your Field Service Management Software

When it comes to HVAC Service Software and field service management, you need to have a streamlined system in place. When you have the ability to instantly find information, track field progress and improve your customer experience.

With FieldInsight, you can boost productivity for your field and office with features ranging from inventory management, preventive maintenance, asset management, SWMS, quoting, invoicing and mobile field service tracking.

To get started, book a demo today and see for yourself what a field service software could do for your business.